List of subprocessors

To support the delivery of Silo services, Authentic8 uses service providers (each, a “subprocessor”) to store and process data. In most cases, processing (both by a particular subprocessor and at a particular location) is dependent on each customer organization’s configuration and usage of Silo.

Authentic8 uses commercially reasonable efforts, in accordance with its established Supply Chain Risk Management program, to evaluate the data protection practices of its subprocessors. Prior to engaging any third party subprocessor, Authentic8 performs diligence to evaluate their privacy, security, and confidentiality practices.

  Processing Activities Entity Country Processing Location
Google
Infrastructure as a Service and Google Cloud Platform services (e.g., Google Compute Engine, Google Cloud Translation API, Google Cloud DNS, etc.) United States United States

When configured for the applicable location/service: Taiwan, United Kingdom, EU, Australia, Japan, Korea
Amazon Web
Services
Infrastructure as a Service and AWS services (Elastic Compute Cloud, Amazon Route 53, Amazon Simple Storage Service, etc.) United States United States

When configured for the applicable location/service: Japan, Australia, United Kingdom
PhoenixNAP LLC
Infrastructure as a Service United States When configured for the applicable location/service: United States, Netherlands, Singapore
IBM SoftLayer
Infrastructure as a Service United States When configured for the applicable location/service: United States, Netherlands, Singapore
Telehouse America
Infrastructure as a Service United States When configured for the applicable location/service: United States
Webroot
URL classification and reputation services United States When configured for the applicable location/service: United States
Twilio
Two-factor authentication services United States When configured for the applicable location/service: United States
Vonage Nexmo
Two-factor authentication services United States When configured for the applicable location/service: United States
Recurly
Payment card processing services United States When configured for the applicable location/service: United States
Oracle Dyn
DNS services United States When configured for the applicable location/service: Global
Teachable
(For subscribers and users of OSINT Academy only) Computer-based training services United States When configured for the applicable service: United States
Equinix
IaaS United States When configured for the applicable location/service: United States, Germany

 

Corporate Website

To support the Authentic8 corporate website, Authentic8 uses service providers (each, a “subprocessor”) to store and process data.
 

  Processing Activities Entity Country Processing Location
One Trust
Cookie Consent Storage United States United States, Germany
Google
Tracking of web activity United States When configured for the applicable location/service: United States
LinkedIn Insight
Tracking of social users coming to authentic8.com United States When configured for the applicable location/service: United States
G2
Tracking of G2 users coming to authentic8.com United States United States
Marketo
Processes form completes on website United States When configured for the applicable location/service: United States
Crazy Egg
Tracking of web activity United States When configured for the applicable location/service: United States
SEO Scout
Tracking of web activity United States When configured for the applicable location/service: United States

 

 

Customer Support

To provide customer support services, Authentic8 uses service providers (each, a “subprocessor”) to store and/or process data. In most cases, the processing is dependent on each customer organization’s opt-in for the service.
 

  Processing Activities Entity Country Processing Location
Salesforce Service Cloud
Customer support services United States United States

When formally leveraging service as a FedRAMP authorized CSO: United States
Freshworks
Customer support services United States United States, EEA, India, Australia
status.io
Service status tracking and subscription-based notifications United States United States
Mailchimp
Mass email communication tool United States United States
Close
Close